Contact Poki Game – Official Support & Verified Communication Channels
Author: Reddy Rishi | Reviewer: Kumar Rohan | Publication date: 04-01-2026
Poki Game is built for players who value straightforward entertainment, clear rules, and reliable help when something feels confusing. This Contact page explains how to reach us, how we verify official messages, and how we handle safety and complaints with practical steps. We follow a “trust-first” approach: the more transparent we are, the safer it is for users in India to make decisions.
Our mission is simple: keep casual gaming accessible and dependable, while protecting players from impersonation, misleading links, and unsafe requests for personal information. We do this through a small set of official channels, strict internal escalation rules, and routine security reviews of our domain and communication workflow. If you are contacting us about an issue, please read the “Player Safety & Complaint Handling” section—many problems can be resolved faster when the right details are included.
Note: Response times vary during peak hours and public holidays. We do not promise outcomes—only a structured and fair process.
1) Company Information (Trust & Transparency)
Company Entity
- Company name: Poki Game
- Official domain: pokigame.download
- Business model: Online entertainment gaming content and support services
- Service region focus: India (with global accessibility depending on network and device)
We treat our domain name as the single source of truth for official notices. If a message asks you to visit a different domain, please do not proceed until you verify it with the steps listed in the safety section.
Registered Address (India)
Registered office:
5th Floor, Orion Business Park, Andheri East,
Mumbai, Maharashtra 400069, India
Map:
Address note: This is a corporate registration and administration point. For faster support, email or ticket channels are recommended.
Business Licence Type (General)
Type: Digital services & software operations (entertainment content distribution).
Licence requirements and classifications can vary by jurisdiction and activity scope. If you need formal documentation for compliance checks, request it via the official email channels below with your organisation name, purpose, and a contact phone number for verification.
We do not claim registration under categories that we do not hold. If any third party claims “special approvals” on our behalf, treat it as suspicious and report it.
Operations & Support Centre
- Ticket intake: 24×7
- Human review: daily
- Priority queue: account safety, impersonation reports, payment-risk flags (if applicable)
- Languages supported: English (India), Hindi (basic), Marathi (basic)
When you submit a ticket, include device model, browser/app version, approximate time (IST), and screenshots (if safe to share).
2) Official Contact Channels
For safety, we keep contact routes limited and verifiable. We never ask for your password, OTP, PIN, or private keys. If someone requests these details claiming to be “Poki Game support”, treat it as fraud and report it immediately.
Verified Email Addresses
- Service: [email protected]
- Info (general): [email protected]
- Support / customer service: [email protected]
- Recruitment: [email protected] (or) [email protected]
Tip: To avoid delays, use [email protected] for account and technical issues, and add “URGENT” only for security incidents.
Phone (India Format)
Customer care: +91 22 4896 2710
Support callback (limited): +91 80 4123 9056
Calls may be recorded for quality and dispute resolution. We will never ask you to share OTP over a call.
Official Domain Name Description
The only official domain for Poki Game is: https://pokigame.download. Any subpages we publish will remain under this domain. If you see a spelling variation (for example, swapped letters), additional words, unusual hyphens, or a different TLD, consider it high-risk.
Quick domain check (30 seconds):
- Confirm the browser address bar shows pokigame.download exactly.
- Check the link source: avoid forwarded links from unknown WhatsApp groups or random Telegram channels.
- Prefer typing the domain manually or using a trusted bookmark you created yourself.
- If you are unsure, email [email protected] and paste the suspicious link for verification.
3) Support Hours, Response Standards & Ticket Centre
We run a structured ticket workflow so issues can be tracked, audited, and resolved with consistency. This is important for disputes, safety concerns, and any matter where users need a clear timeline. Below is our service commitment in measurable terms.
Support Hours
- Ticket submission: 24×7
- Live review queue: 08:00–22:00 IST (daily)
- Security incident queue: 24×7 on-call rotation
During high volume, we may prioritise security and account-access cases over general queries.
Response Standards (Typical)
- First response: 2–12 hours
- Standard resolution target: 1–3 business days
- Complex cases: 3–7 business days
- Escalation review: within 24 hours after request
Targets depend on the completeness of information provided. Missing details can add 24–48 hours.
What to Include in Your Ticket (Faster Handling)
To help us act quickly and reduce back-and-forth, please include the following details. Share only what is necessary.
- Issue category: account access / technical bug / content feedback / security report / complaint
- Time of incident: in IST, with date (e.g., 04 Jan 2026, 21:10 IST)
- Device and software: Android/iOS/Windows/macOS + app/browser version
- Network type: Wi-Fi or mobile data; include ISP if relevant
- Evidence: screenshots with sensitive fields masked (OTP, full email, bank details)
- Expected outcome: what you want us to do (reset access, investigate message, clarify policy)
Important: Do not send passwords, OTP, UPI PIN, card PIN, or private keys. We will never request them.
4) Player Safety & Complaint Handling (Required for High-Risk Topics)
We take player safety seriously. “Safety” here includes digital safety (phishing prevention, account protection), and decision safety (clear boundaries about what our platform does and does not offer). This section is written in a practical, step-by-step format so that you can act immediately if something feels wrong.
Anti-Fraud Warnings (Do These First)
- Stop and verify: If a message pressures urgency (e.g., “act in 10 minutes”), pause.
- Check the sender: Email must end with @pokigame.download.
- Never share OTP: OTPs are for you only. Support cannot “validate” them.
- Do not install unknown files: Only use official sources referenced on pokigame.download.
- Report immediately: Forward suspicious details to [email protected].
Complaint Handling Process (Transparent Steps)
- Step 1: Submit complaint with category and timeline.
- Step 2: Receive ticket ID and acknowledgement message.
- Step 3: Investigation by operations + security review (if needed).
- Step 4: Written response explaining findings and next actions.
- Step 5: Escalation option if you disagree (one level up review).
Risk Notice (Clear Boundaries)
Poki Game provides entertainment games and related support only. We do not provide services in the areas of gambling, investment, financial management, loan facilitation, money-doubling schemes, or “guaranteed earning” programmes. If any person or group claims otherwise while using our name, it is unauthorised. Please report such claims immediately.
- We do not guarantee any benefit from using the site.
- We do not request payments to “unlock” support.
- We do not ask for confidential financial credentials via email, phone, or chat.
Account Protection Checklist (Practical)
- Use a unique password with at least 12 characters, including letters and numbers.
- Change passwords if you used the same password on 2+ websites.
- Do not share devices. If you must, log out after each session.
- Keep your browser updated at least once every 30 days.
- If you suspect compromise, contact support within 24 hours for best investigation quality.
These are general safety practices. They reduce risk but cannot eliminate it entirely.
5) Developer, Security, and Compliance Teams (E-E-A-T)
Strong support is not only about answering emails. It depends on the people and systems behind the service. Below is an overview of our core team functions. We share this to help users understand who handles what, and why certain issues may require additional checks.
Operations Team (Player Experience)
Our operations team focuses on day-to-day user experience, ticket triage, and internal coordination. Team members typically bring 4–9 years of experience in content operations, community moderation, and support process design.
- Primary responsibility: ticket routing and resolution notes
- Quality control: sampling 30 tickets/day for accuracy
- Escalation triggers: repeated failures, account security flags, impersonation reports
Software Development Team
Developers handle bug fixes, performance improvements, and stability monitoring. The team is organised by function—front-end UX, back-end services, and testing.
- Release cycle: small updates every 2–4 weeks
- Bug severity grading: P0 (critical) to P3 (minor)
- Testing: regression checks before each production push
Security & Risk Control
Security specialists review reports of phishing, suspicious links, impersonation attempts, and unusual access patterns. Their goal is to reduce user harm through early detection and controlled communication.
- Security incident intake: 24×7 on-call queue
- Standard checks: sender validation, link analysis, user-impact assessment
- Escalation: high-risk cases reviewed by senior analyst within 6 hours
Compliance & Policy (Safety Boundaries)
This function ensures our public statements and internal practices match what we truly provide. It also reviews complaint patterns to detect recurring issues and improve clarity.
- Policy reviews: at least 1 time/quarter
- Complaint trend review: weekly summary of top 10 themes
- Outcome: clearer user guidance and safer communication
Two Small Visual Cues (Inline Icons)
These icons are included to help users quickly spot important safety and verification content.
6) Official Social Media Channels
Social media can be useful for general updates, but it is also where impersonators often copy brand names and logos. If you follow a social handle, verify it through announcements posted on our official domain. For any account-specific concern, use email support rather than DMs.
Verified Handles (Reference List)
- X (Twitter): @PokiGameOfficial
- Instagram: @pokigame.official
- Facebook: Poki Game Official
- YouTube: Poki Game Studio
Safety note: If a handle asks you to “pay to verify” or “share OTP to confirm”, it is not official. Report it to us.
7) Important Notice (Legal & Safety Disclaimer)
This notice exists to reduce misunderstandings and to keep communication responsible. We provide information that helps you contact the right team and follow safe practices. We do not offer personal financial advice, investment guidance, or guarantees. Any numbers or timelines mentioned on this page are operational references and can change based on workload and incident complexity.
Safety-first rule: If any person claims to be from Poki Game and requests passwords, OTPs, UPI PIN, card PIN, remote access tools, or asks you to install unknown files, stop the interaction and report it to [email protected].
What we can do: verify whether a message or link is official, investigate suspicious activity reports, guide you on safe steps, and provide written updates through our verified channels.
If you are a parent/guardian and wish to discuss a child’s usage, write to [email protected] with the subject line “Guardian Assistance” and include only necessary details. We will respond with a safe, privacy-respecting process.
A brief introduction to Contact (Poki Game context)
“Contact” is the place where users confirm the right support route, verify official communications, and learn safe steps for common issues. If you are new to our site, you can read more about Poki Game and Contact at Poki Game. For a quick overview of current updates and guidance, see more about Poki Game and Contact and News at Contact.
We also want to acknowledge the passion and dedication behind https://pokigame.download. Our team maintains daily operational checklists, reviews user feedback in weekly batches, and keeps safety guidance updated as new risks appear. Even when games are casual, player trust is serious—so our contact and verification process is designed to be calm, clear, and dependable.
FAQ
How do I know an email is officially from Poki Game?
Official emails use addresses ending with @pokigame.download (for example, [email protected]). If the sender domain is different or the message pressures you to share OTP or passwords, treat it as suspicious and report it.
What information should I include when contacting support?
Include the issue category, the date/time in IST, your device and browser/app version, and safe screenshots with sensitive fields masked. This usually reduces resolution time by 24\u201348 hours compared to incomplete reports.
Do you offer gambling, investment, or money-management services?
No. Poki Game provides entertainment games only and does not provide gambling, investment, financial management, or guaranteed earning services. Any claim stating otherwise is unauthorised.
What should I do if someone asks for my OTP or PIN in the name of support?
Stop immediately. Do not share OTP, UPI PIN, card PIN, or passwords. Save the message details and forward them to [email protected] for verification and investigation.
Do you provide 24-hour customer service?
We accept tickets 24\u00D77 and prioritise security-related cases through an on-call queue. Human review runs daily, and typical first response is within 2\u201312 hours depending on volume.
Can I contact Poki Game through social media direct messages for account issues?
For account-specific concerns, use verified email support instead of DMs. Social media is useful for general updates but is a common place for impersonation attempts.
Where is your registered address in India?
Our registered office is listed on this page (Mumbai, Maharashtra). For faster assistance, email [email protected] with your issue details rather than visiting in person.