Terms & Conditions – Official Rules & Legal Agreement | Poki Game

1. Introduction

Welcome to Poki Game. These Terms & Conditions explain the rules that apply when you visit our website, use our games, browse our pages, contact customer service, or participate in any event or community activity run by us. This document is written for users in India first, using clear local context and practical examples.

Company name (Brand + Legal Entity Name): Poki Game (referred to as “Poki Game”, “we”, “our”, or “us”).
Registered location/address (India): India (operations and service coverage are managed from a major Indian city office; the office location is provided in Section 2).
Scope: games, apps, websites, events and customer service communications related to Poki Game.

Effective date: 04-01-2026
Last updated: 04-01-2026

Our mission is straightforward: provide a clean, user-friendly gaming website experience that does not ask for deposits, withdrawals, or personal data. The domain https://pokigame.download represents our passion for building a stable and respectful platform, and our team remains dedicated to safe access, responsible behaviour and transparent communication.

Who is in charge? Poki Game is managed by the official platform operations team. If you need formal communication, use the official email addresses in Section 2. Do not rely on social media DMs, random WhatsApp numbers, or “agent” groups claiming to represent us.

2. Legal Entity & Contact Information

We provide clear contact details to help users verify authenticity and report misuse. If you see a fake site or a person impersonating Poki Game, do not engage further—report it using the channels below.

• Company full name: Poki Game
• Company office / operating location: Major City, India
• Official customer service email: [email protected]
• General/legal enquiries: [email protected]
• Customer service hours: 09:00–18:00 (India time, working days)

How we communicate: We generally respond through official email only. If someone claims you must “pay first” or “share OTP” to get help, it is not Poki Game.

3. Eligibility (User Qualification)

You may use Poki Game only if you meet the minimum legal requirements and can accept responsibility for your own device, network and usage behaviour.

Age requirement: 18+.
By using our services, you confirm that you are at least 18 years old. If you are under 18, you must not use our services. This rule is strict because online interactions can involve privacy, device security, and exposure to third-party links.

Country/region policy statement: You must follow the laws and regulations applicable to your location. Different states or regions may have different rules about online services, content access, and consumer safety. If any part of our service is not permitted in your area, you must stop using it.

Your legal responsibility: You are responsible for:

• Using a secure device and updated browser.
• Ensuring your internet connection is safe (avoid unknown public Wi-Fi for sensitive activities).
• Not attempting to exploit, bypass or disrupt our services.
• Checking authenticity before interacting with any third-party communication claiming to represent Poki Game.

4. Account Registration & User Responsibilities

Some features may require a basic account or user profile settings. When account features exist, the following rules apply. (If a feature is not available on your device or region, it may not appear.)

4.1 Provide accurate information

If you create an account, provide accurate and current information. Do not create accounts using false identity, impersonation, or misleading details. Inaccurate details can cause support delays and can also be a security risk.

4.2 Account sharing is prohibited

Your account is for your personal use only. Sharing accounts increases risk of misuse and loss of control. If our systems detect account sharing, unusual access patterns, or repeated policy violations, we may restrict access.

4.3 What to do if your account is stolen

• Change your password immediately (and any reused passwords elsewhere).
• Check your email for unauthorised login alerts.
• Contact support via [email protected] with the subject line: Account Security Help.
• Do not pay anyone claiming they can “recover” your account faster.

4.4 How we handle violations

If you violate these Terms, we may warn you, restrict certain features, suspend the account, or terminate access. We apply these measures to protect other users, our service stability, and platform integrity.

5. Games, Virtual Coins & In-App Purchases

Poki Game focuses on accessible gameplay experiences. We want users to understand the exact nature of our service so they do not get misled by fake pages or impersonators.

Important clarification: This website does not involve gambling games, monetary stakes, deposits or withdrawals, or services intended for minors. We do not run “recharge” programmes, points top-ups, or paid virtual currency systems on our official website.

If you see any page under a similar name offering cashouts, deposits, “VIP withdrawals”, “agent recharge”, or “earning plans”, treat that as a red flag and do not pay money. Even if the page uses our brand name, it may be a fake service.

• No betting: We do not host betting or wagering games.
• No deposit/withdraw: We do not provide deposit/withdrawal services.
• No minors: Users must be 18+.
• No personal info requests: We do not ask for sensitive personal details for gameplay.

When you play online games, third-party device features (like app stores, device subscriptions, or internet charges) may apply depending on your provider. Those are outside our control.

6. Fair Play & Anti-Fraud

Fair play protects everyone. We keep our rules direct, with examples that Indian users commonly face: scripts, “mod tools”, multiple account attempts, and suspicious behaviour meant to exploit platform performance.

6.1 Prohibited actions

• Using cheating software, scripts, bots, automation tools, or exploit methods.
• Reverse engineering, tampering, or trying to access restricted systems.
• Creating multiple accounts to bypass restrictions or manipulate service behaviour.
• Attempting to disrupt servers, overload pages, or cause instability.

6.2 Definition of risky behaviour

“Risky behaviour” includes actions that may not be illegal but increase the chance of harm to users or the platform. Examples: repeated login attempts from different regions within minutes, mass account creation patterns, or suspicious traffic generated by automation. We may apply restrictions while we investigate.

6.3 Reporting channels

If you notice suspicious activity, impersonation, or fraud attempts, report it with relevant details (time, screenshots, and the exact URL) to: [email protected].

7. Payments, Refunds & Billing Terms

We are transparent here because this topic is commonly abused by fake pages.

We are not involved in any financial transactions. Poki Game does not provide deposit or withdrawal services, does not accept “recharge”, and does not offer billing plans on the official website. Therefore, we do not provide refunds related to deposits, withdrawals, or monetary staking because such transactions are not part of our official service.

Be wary of fake websites: If you made any payment to a third-party using the Poki Game name, treat it as an external matter and contact your payment provider or bank immediately. Also report the fake URL to [email protected].

Cost control guidance: Even without direct transactions on our site, users should manage their time and avoid addictive behaviour. Set personal limits such as:

• Maximum daily play time: 60–90 minutes (example guideline; choose what suits you).
• Breaks: at least 10 minutes after every 45 minutes of screen time.
• Night usage: avoid screens 30 minutes before sleep for better rest.

8. Intellectual Property Rights

Poki Game respects creative work and expects users to do the same. This section explains ownership and permitted use.

8.1 Ownership

The Poki Game name, site layout, logos, and visual identifiers are owned or lawfully used by Poki Game. Game resources, UI elements, and original content on our platform may be protected by copyright, trademark, or other intellectual property laws.

8.2 Permitted use

• You may access and use our services for personal, non-commercial gameplay and browsing.
• You may share public links to our pages, provided you do not misrepresent ownership or create confusion.
• You must not copy, republish, sell, or distribute our materials without written permission.

8.3 User-generated content (comments, feedback)

If our platform provides comment or feedback features, you remain responsible for what you post. You must not post illegal content, harassment, hate content, or content that violates others’ rights. By submitting content where applicable, you grant Poki Game a limited right to display it as part of the service (for example, showing your comment under a game page), but you retain ownership of your original text.

Prohibition: Unauthorised use of images, brand elements, or copied website pages that mimic Poki Game is not allowed. We may take steps to protect our users and brand.

9. Privacy Protection

We do not repeat our Privacy Policy here. For details on cookies and related instructions, please see our Privacy Policy on the Poki Game website. This section only clarifies that privacy and safety matter, especially in India where phishing, impersonation, and identity misuse can cause serious harm.

Reminder: Poki Game does not request sensitive personal information for gameplay. If anyone asks you for OTP, Aadhaar, PAN, bank details, or remote access “for verification”, do not provide it.

10. Risk Disclaimer

Online gaming and web services involve real-world technical risks. By using Poki Game, you understand that:

• Service stability is not guaranteed: No platform can promise 100% uptime.
• Latency can occur: Network congestion, ISP issues, or device limitations may affect performance.
• Device and network issues: You are responsible for your own device security and maintenance.
• Virtual items (if present in gameplay): If a game includes non-monetary virtual items or progress elements, these can be lost due to resets, bugs, or updates. They are not guaranteed to be permanent.

We recommend common-sense safety steps:

1. Keep your browser and device OS updated.
2. Use official app stores if any official app exists; avoid unknown downloads.
3. Do not install browser extensions that claim “free hacks” or “auto-win”.
4. Use stable internet where possible, and avoid suspicious links.

11. Limitation of Liability

To the extent permitted by applicable law, Poki Game is not liable for:

• Losses arising from user behaviour, including violations of these Terms.
• Issues caused by third-party services, browsers, devices, ISPs, or external links.
• Temporary unavailability due to server failures, maintenance, or unexpected disruptions.
• Damages caused by malware or fraudulent activity from third parties pretending to be Poki Game.

No guarantee of availability: We work to maintain service reliability, but we do not guarantee continuous, uninterrupted access. Planned maintenance may occur, and unplanned outages can happen.

User responsibility: You are responsible for verifying authenticity of websites and refraining from depositing funds or sharing personal information. If you choose to interact with third parties or fake pages, you bear the risk of loss.

12. Suspension and Termination (Account Suspension/Restriction/Deletion Rules)

We may restrict, suspend, or terminate access when necessary to protect users, service integrity, and lawful operations. Actions can apply to accounts, devices, IP ranges, or specific features.

12.1 Common reasons for restriction

• Cheating, scripting, bot usage, or exploitation attempts.
• Harassment, abusive content, or harmful conduct.
• Repeated policy violations after warnings.
• Suspicious activity suggesting account compromise or fraud risk.

12.2 What happens after suspension

Depending on severity, you may lose access temporarily or permanently. In some cases, we may require additional steps to verify safe access. We do not ask for sensitive documents like Aadhaar or PAN for gameplay.

12.3 Appeals

If you believe a restriction was applied in error, you may appeal by emailing [email protected] with:

1. Your account identifier (if applicable) and the approximate date/time of the issue.
2. A short explanation (100–200 words) of what happened.
3. Any relevant screenshots (avoid sharing sensitive personal details).

We aim to review appeals during customer service hours (09:00–18:00). Complex security investigations may require more time.

13. Governing Law & Dispute Resolution

These Terms are governed by applicable local laws and regulations relevant to our operations and user location. If there is a dispute, we encourage a practical resolution approach:

1. Step 1: Contact customer service with complete details and allow reasonable time for review.
2. Step 2: If unresolved, follow lawful dispute resolution routes applicable in your region.

Financial clarity repeated for safety: We do not provide financial transactions, deposit services, or withdrawal services. Any dispute involving deposits/withdrawals is not related to Poki Game’s official operations and likely indicates third-party impersonation.

14. Updates to Terms

We may update these Terms to reflect service changes, security improvements, or legal requirements. When we make updates, we will revise the “Last updated” date near the top of this page.

Your continued use after updates means you accept the revised Terms. If you do not agree with updated Terms, you must stop using the service.

Good practice: Re-check this page every 30–60 days if you are a frequent user, and always verify you are on the correct domain before logging in or contacting support.

15. Contact & Help Center

If you need help, use official channels. For faster handling, include relevant details such as device type, browser name, and the exact page URL where the issue occurred.

• Support: [email protected]
• Service/legal enquiries: [email protected]
• Report impersonation/fraud: [email protected]
• Hours: 09:00–18:00 (India time)

Whistleblowing and platform security: If you find a serious security weakness, avoid public posting that could harm users. Share details privately through the reporting email above. We treat credible reports responsibly to reduce risk.

A brief introduction before concluding

Terms & Conditions are the practical rules that keep Poki Game consistent, safe and fair—covering who can use the service, what behaviour is allowed, and how we address misuse. For more background, you can see more about Poki Game and its official pages at Poki Game.

Before you leave: see more about Terms & Conditions and News at Terms & Conditions.

Final caution: This website does not handle financial transactions, nor does it offer deposit or withdrawal services. Online spaces can involve money scams, fake “virtual assets”, privacy risks, and concerns about protecting minors. Users must carefully verify site authenticity and refrain from depositing funds or becoming addicted. If you ignore these warnings, you may bear the loss yourself.